Customer service is available to help you Monday through Friday from 9:00 am to 6:00 pm EST.

Please call 800.362.3677 to speak with a LAFCO expert. You can also email us at



23 E. 4th Street, floor 7

New York, NY 10003

t:212:925.0001 or 800.362.3677



LAFCO New York distributes products to stores all across North America. If you are interested in becoming a retailer who carries LAFCO New York products, please refer to the "Become a Retailer" section in the lefthand menu or contact LAFCO's corporate office.


Please contact our corporate office for editorial information.


Facebook: LAFCO New York

Twitter: @LAFCONewYork

Pinterest: LAFCO

Instagram: @LAFCO


LAFCO New York has choosen UPS as its delivery service.

Orders are processed Monday through Friday. All orders take 24 to 48 business hours to complete. Orders placed after 9 am EST will be processed on the next business day.

The following options are available:

UPS Ground

3 Day Select

2nd Day Air

Next Day Air (Saturday and Sunday Delivery are NOT available.)

Please note that LAFCO is unable to ship to Post Office Boxes (PO Boxes).

Free Ground shipping promotions exclude Alaska and Hawaii and ship via UPS Ground unless otherwise specified. Please allow between 7 and 10 days for delivery.

US DOT regulations require that our Home Fragrance Mist products are shipped by standard ground delivery. If your order contains any Home Fragrance Mist items, you will not be able to choose our Next Day Air, 2nd Day Air 3 Day Select shipping options, and these items must be shipped by standard UPS ground. Further, the Home Fragrance Mist products can only be shipped within the lower 48 states and cannot be shipped to Alaska and Hawaii.

For orders shipping to Canada and Puerto Rico, please call a LAFCO customer service specialist at 800.362.3677 who will be happy to help take your order and provide shipping quotes over the telephone.

For orders shipping to APO/Military addresses, LAFCO will ship via USPS. For these orders, please call a LAFCO customer service specialist at 800.362.3677 who will be able to arrange this option.

LAFCO Customer Service:


Registered Customers

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Return policy

LAFCO will exchange or provide a merchandise credit for unopened, unused merchandise or damaged or defective merchandise within fifteen (15) days from purchase, accompanied by a sales receipt.

1. Contact our Customer Service department at 800.362.3677 or by email at Customer service is available Monday through Friday from 9:00 am to 6:00 pm EST. A customer service specialist will provide you with a return authorization (RA) number, which is needed for your exchange or merchandise credit. Please write this RA number on your enclosed packing slip/receipt and on the outside of the shipping box.

2. Return the product along with the original packing slip/receipt, RA # and a note with instructions on your preference for exchange or merchandise credit, to the below address:


276 Greenpoint Avenue

Building 9, Floor 2

Brooklyn, NY 11222

3. When sending your return, we suggest shipping with an insured carrier (UPS/FedEX) or with a delivery confirmation receipt when using the United States Postal Service (USPS). LAFCO cannot issue an exhange or merchandise credit without confirmation of receipt of return by our Returns department.

LAFCO reserves the right to issue a refund. Instructions pertaining to this refund will be communicated to you by a customer service specialist.

Become a retailer

For wholesale information or trade show locations and dates, please call LAFCO's corporate office.

800.362.3677 212-925-0001

Or, contact one of our regional representative groups:


Simblist Group

40 John Portman BLVD NW

Ste. 1621

Atlanta, GA 30303

AmericasMart Bldg. 2

404.524.2812 | 800.524.1621 |

Representing: North Carolina, South Carolina, Mississippi, Georgia, Alabama, Florida, Tennessee

Midwest , North East, New England

Harper Group

230 Fifth Avenue

Suite 311

New York, NY 10001

888-644-1704 |

Representing: New York, New Jersey, Connecticut, Maine, Vermont, Rhode Island, New Hampshire, Massachusetts, Delaware, Pennsylvania, Maryland, Virginia, West Virginia, Ohio, Michigan, Minnesotta, Illinois, Indiana, Wisconsin, North Dakota, South Dakota

Southwest & MINK

Goetz, Inc.

Dallas Trade Mart

2100 Stemmons Freeway, suite 2111

Dallas, TX 75207

214.748.2128 |

Representing: Arkansas; Iowa; Kansas; Louisiana; Missouri; Nebraska; Oklahoma; Texas

Pacifc Northwest

Fine Lines

Seattle Mart

200 SW Michigan St, suite 213

Seattle, WA 98106

206.763.6957 |

Representing: Alaska; Idaho; Oregon; Washington; Montana

West Coast

Stephen Young

The LA Mart

1933 South Broadway, Suite 830

Los Angeles, CA 90007 |

Representing: Arizona; California; Colorado; Hawaii; Nevada; New Mexico; Utah; Wyoming


David Youngson

12 Cranfield Road, Ste. 200

Toronto, Ontario M4B 3G8

(416) 441-9696 |

Representing: Canada

Las Vegas


International Market Center

475 S. Grand Central Parkway

Building C, Suite 1065

Las Vegas, NV 27260


frequently asked questions(FAQs):

What credit cards can I use on

Mastercard; Visa; American Express

Are credit card authorizations on safe?

Yes. LAFCO New York's servers use Secure Sockets Layer (SSL), an excryption technology that works with all internet browsers so that only LAFCO New York can read your personal information. LAFCO is also certified by Verisign Inc. so you know your information will be secure. For more information, please click on the Verisign logo at the bottom of the page.

Does LAFCO New York charge sales tax?

LAFCO New York collects sales tax on orders shipped to New York and Texas.

What is the method of shipping?

Please refer to our shipping information.

How can I track my order?

Please refer to our tracking window.

Does LAFCO New York offer gift wrapping?

Yes, we offer complimentary gift wrap in our signature black box with LAFCO embossed ribbon.