CONTACT

Customer service is available to help you Monday through Friday from 9:00 am to 6:00 pm EST.

Please call 800.362.3677 to speak with a LAFCO expert. You can also email us at info@lafco.com

CONTACT INFORMATION

LAFCO

23 E. 4th Street, floor 7

New York, NY 10003

t:212:925.0001 or 800.362.3677

f:212:925.8960

WHOLESALE OPPORTUNITIES

LAFCO New York distributes products to stores all across North America. If you are interested in becoming a retailer who carries LAFCO New York products, please refer to the "Become a Retailer" section in the lefthand menu or contact LAFCO's corporate office.

PRESS/PUBLIC RELATIONS

Please contact our corporate office for editorial information.

SOCIAL MEDIA

Facebook: LAFCO New York

Twitter: @LAFCONewYork

Pinterest: LAFCO

Instagram: @LAFCO

SHIPPING

LAFCO New York has choosen UPS as its delivery service.


Orders are processed Monday through Friday. All orders take 24 to 48 business hours to complete. Orders placed after 9 am EST will be processed on the next business day.


The following options are available:

UPS Ground

3 Day Select

2nd Day Air

Next Day Air (Saturday and Sunday Delivery are NOT available.)


Please note that LAFCO is unable to ship to Post Office Boxes (PO Boxes).


Free Ground shipping promotions exclude Alaska and Hawaii and ship via UPS Ground unless otherwise specified. Please allow between 7 and 10 days for delivery.


US DOT regulations require that our Home Fragrance Mist products are shipped by standard ground delivery. If your order contains any Home Fragrance Mist items, you will not be able to choose our Next Day Air, 2nd Day Air 3 Day Select shipping options, and these items must be shipped by standard UPS ground. Further, the Home Fragrance Mist products can only be shipped within the lower 48 states and cannot be shipped to Alaska and Hawaii.


For orders shipping to Canada and Puerto Rico, please call a LAFCO customer service specialist at 800.362.3677 who will be happy to help take your order and provide shipping quotes over the telephone.


For orders shipping to APO/Military addresses, LAFCO will ship via USPS. For these orders, please call a LAFCO customer service specialist at 800.362.3677 who will be able to arrange this option.


LAFCO Customer Service:

800.362.3677

Registered Customers

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Lookup by Email and Zip Code

Return policy

LAFCO will exchange or provide a merchandise credit for unopened, unused merchandise or damaged or defective merchandise within fifteen (15) days from purchase, accompanied by a sales receipt.


1. Contact our Customer Service department at 800.362.3677 or by email at weborder@lafco.com Customer service is available Monday through Friday from 9:00 am to 6:00 pm EST. A customer service specialist will provide you with a return authorization (RA) number, which is needed for your exchange or merchandise credit. Please write this RA number on your enclosed packing slip/receipt and on the outside of the shipping box.


2. Return the product along with the original packing slip/receipt, RA # and a note with instructions on your preference for exchange or merchandise credit, to the below address:

LAFCO ATTN: RETURNS

276 Greenpoint Avenue

Building 9, Floor 2

Brooklyn, NY 11222


3. When sending your return, we suggest shipping with an insured carrier (UPS/FedEX) or with a delivery confirmation receipt when using the United States Postal Service (USPS). LAFCO cannot issue an exhange or merchandise credit without confirmation of receipt of return by our Returns department.


LAFCO reserves the right to issue a refund. Instructions pertaining to this refund will be communicated to you by a customer service specialist.

Become a retailer

For wholesale information or trade show locations and dates, please call LAFCO's corporate office.

800.362.3677 212-925-0001

lafcowholesale@lafco.com


Or, contact one of our regional representative groups:


Southeast

Simblist Group

40 John Portman BLVD NW

Ste. 1621

Atlanta, GA 30303

AmericasMart Bldg. 2

404.524.2812 | 800.524.1621

www.simblistgroup.com | info@simblistgroup.com

Representing: North Carolina, South Carolina, Mississippi, Georgia, Alabama, Florida, Tennessee


Midwest , North East, New England

Harper Group

230 Fifth Avenue

Suite 311

New York, NY 10001

888-644-1704

www.harpergroup.com | sales@harpergroup.com

Representing: New York, New Jersey, Connecticut, Maine, Vermont, Rhode Island, New Hampshire, Massachusetts, Delaware, Pennsylvania, Maryland, Virginia, West Virginia, Ohio, Michigan, Minnesotta, Illinois, Indiana, Wisconsin, North Dakota, South Dakota


Southwest & MINK

Goetz, Inc.

Dallas Trade Mart

2100 Stemmons Freeway, suite 2111

Dallas, TX 75207

214.748.2128

www.goetzinc.com | sales@goetzinc.com

Representing: Arkansas; Iowa; Kansas; Louisiana; Missouri; Nebraska; Oklahoma; Texas


Pacifc Northwest

Fine Lines

Seattle Mart

200 SW Michigan St, suite 213

Seattle, WA 98106

206.763.6957

www.finelinescompany.com | info@finelinescompany.com

Representing: Alaska; Idaho; Oregon; Washington; Montana


West Coast

Stephen Young

The LA Mart

1933 South Broadway, Suite 830

Los Angeles, CA 90007

www.stephenyoung.net | info@stephenyoung.net

Representing: Arizona; California; Colorado; Hawaii; Nevada; New Mexico; Utah; Wyoming


Canada

David Youngson

12 Cranfield Road, Ste. 200

Toronto, Ontario M4B 3G8

(416) 441-9696

www.youngson.com | orders@youngson.com

Representing: Canada


Las Vegas

LAFCO NY

International Market Center

475 S. Grand Central Parkway

Building C, Suite 1065

Las Vegas, NV 27260

212-925-0001

frequently asked questions(FAQs):

What credit cards can I use on LAFCO.com?

Mastercard; Visa; American Express


Are credit card authorizations on LAFCO.com safe?

Yes. LAFCO New York's servers use Secure Sockets Layer (SSL), an excryption technology that works with all internet browsers so that only LAFCO New York can read your personal information. LAFCO is also certified by Verisign Inc. so you know your information will be secure. For more information, please click on the Verisign logo at the bottom of the page.


Does LAFCO New York charge sales tax?

LAFCO New York collects sales tax on orders shipped to New York and Texas.


What is the method of shipping?

Please refer to our shipping information.


How can I track my order?

Please refer to our tracking window.


Does LAFCO New York offer gift wrapping?

Yes, we offer complimentary gift wrap in our signature black box with LAFCO embossed ribbon.