Customer service is available to help you Monday through Friday from 9:00 am to 6:00 pm EST.
Please call 800.362.3677 to speak with a LAFCO expert. You can also email us at firstname.lastname@example.org
LAFCO New York
23 E. 4th Street, floor 7
New York, NY 10003
t:212:925.0001 or 800.362.3677
LAFCO New York distributes products to stores all across North America. If you are interested in becoming a retailer who carries LAFCO New York products, please contact LAFCO's corporate office by emailing email@example.com.
Please contact our corporate office for editorial information.
Facebook: LAFCO New York
LAFCO New York has choosen UPS as its delivery service.
Orders are processed Monday through Friday. All orders take 24 to 48 business hours to complete. Orders placed after 9 am EST will be processed on the next business day.
The following options are available:
3 Day Select
2nd Day Air
Next Day Air (Saturday and Sunday Delivery are NOT available.)
Please note that LAFCO is unable to ship to Post Office Boxes (PO Boxes).
Free Ground shipping promotions exclude Alaska and Hawaii and ship via UPS Ground unless otherwise specified. Please allow between 7 and 10 days for delivery.
US DOT regulations require that our Home Fragrance Mist products are shipped by standard ground delivery. If your order contains any Home Fragrance Mist items, you will not be able to choose our Next Day Air, 2nd Day Air 3 Day Select shipping options, and these items must be shipped by standard UPS ground. Further, the Home Fragrance Mist products can only be shipped within the lower 48 states and cannot be shipped to Alaska and Hawaii.
For orders shipping to Canada and Puerto Rico, please call a LAFCO customer service specialist at 800.362.3677 who will be happy to help take your order and provide shipping quotes over the telephone.
For orders shipping to APO/Military addresses, LAFCO will ship via USPS. For these orders, please call a LAFCO customer service specialist at 800.362.3677 who will be able to arrange this option.
LAFCO Customer Service:
LAFCO will exchange or provide a merchandise credit for unopened, unused merchandise or damaged or defective merchandise within 15 days of purchase, accompanied by a sales receipt.
1. Contact our Customer Service department at 800.362.3677. Customer Service is available Monday through Friday from 9:00 am to 6:00 pm EST or email us at firstname.lastname@example.org You will receive a return authorization number (RA#) from a customer service specialist which is needed for your exchange or merchandise credit. Please write this RA number on your enclosed packing slip/receipt and on the outside of the shipping box.
2. Return the product along with the original packing slip or receipt, RA# and a note with instructions on your preference for exchange or merchandise credit to the below address:
LAFCO New York
276 Greenpoint Avenue
Building 9, floor 2
Brooklyn, NY 11222
3. When sending your return, we suggest shipping with an insured carrier (UPS / FedEx) or with a delivery confirmation request when using the United States Postal Service. LAFCO can not issue an exchange or merchandise credit without confirmation of a delivery to our Returns Department.
LAFCO reserves the right to issue a refund. Instructions pertaining to this refund will be communicated to the customer by a customer service specialist.
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT LAFCO on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that LAFCO is actively working to resolve it.
Please note that LAFCO will NOT honor its 60 Day Money Back Guarantee for any products sold on Amazon® by Non-Authorized Resellers. We recommend that you use caution in buying products from Non-Authorized Resellers as some of these products may cause permanent damage to your safety and health.