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How long do LAFCO candles burn?

What are some optimal burning tips?

Light the candle on a heat-resistant surface within sight and away from drafts, children, and pets. Trim the wick to 1/4” before every burn or when the wick “mushrooms” to maintain a clean burn. No trim is necessary for the first burn. To prevent tunneling and to ensure an even burn, allow the melt pool to reach the walls of the vessel every use. This can take up to 4 hours depending on the size of the candle. Keep the wick centered at all times so the candle burns evenly. Keep the wax pool free of matches, wick trimming and other debris. How to extinguish after each burn To extinguish your candle without smoke, use a candle snuffer to gently push the wick into the melt pool. Once extinguished, carefully lift the wick up and re-center it. You can also gently blow out the flame. Always let the candle cool for 12 hours before relighting. AT THE END OF THE CANDLE LIFE If the candle does not self-extinguish as it is designed to do, discontinue use when 1/2” of wax remains at the bottom of the vessel. Once your candle is finished, re-purpose the hand-blown glass vessel. Where are LAFCO candles made? LAFCO candles are hand poured and boxed in the United States.

What are the ingredients in a LAFCO candle?

Our candle formula is simple: soy wax, a small amount of paraffin wax to enhance the fragrance delivery, essential oil-based fragrance and a 100% unbleached cotton wick (or wicks). Our wicks and fragrance blends are free of dyes, propellants and other synthetic ingredients to deliver a natural and true scent.

Why do you use soy in your candles?

We use soy wax because it is a renewable, biodegradable, non-toxic and carbon neutral resource. Our wax releases fragrance gradually due to the pure and slow burn characterized by solid soy wax. Candles that are made of soy tend to be clean burning and long lasting.

Why is there wax left at the bottom of my candle and it won’t relight?

LAFCO candles are designed to self-extinguish, leaving up to 1/2” of wax at the bottom of the vessel. Once your candle is finished, re-purpose the glass vessel.

Why is my candle tunneling / have wax on the inside of the glass?

The right way to burn a candle is to let it burn until the top layer of wax is completely melted across the top of the vessel.  This is especially important on the initial burn, but consistently burning this way will ensure your candle burns evenly throughout its use.  Keep in mind that this could take a couple of hours, depending on the size of the candle, so try not to light your candle unless you can give it the time it needs to burn evenly. As an added bonus, burning your candle for longer periods of time means that the fragrance will be stronger. Keep the candle away from drafts or moving air – this includes fans, air conditioners, open windows, and areas where people travel back and forth. Moving air disturbs the flame, leading to an uneven burn.

Can the candle cup be repurposed?

Once your candle is finished, re-purpose the hand-blown glass vessel.

How do I remove the wax when my candle is finished?

Let your LAFCO candle cool to room temperature. Place the glass vessel in the freezer and leave it overnight to harden the wax. Scrape out the hardened wax with a butter knife, using care not to crack the glass. To remove any final traces of wax, place the vessel in the sink and fill with warm water. Let the vessel soak for a few hours – any remaining wax should have solidified at the top. Remove the solidified wax then wash the vessel with soap and water.

Why is there black soot around the rim of my candle?

Keep the candle away from drafts or moving air – this includes fans, air conditioners, open windows, and areas where people travel back and forth. Moving air disturbs the flame, leading to an uneven burn and can cause the formation of soot marks on the glass. We advise using a wick dipper to extinguish the candle rather than blowing it out. This dips the wick into the melt pool and immediately puts out the flame eliminating soot.

Why is there oil on the top of the candle?

When the weather is warm, some of the natural oils may sweat in the wax. This is a natural occurrence and not a defect. Simply burn your candle and it will be reabsorbed.

What safety precautions can I take when lighting my candle?

Light the candle on a heat-resistant surface within sight and away from drafts, children, and pets. Do not move or touch the candle while it is lit.

Can I get a sample of the fragrance before purchasing?

We offer over 30 unique fragrance options, so we created our Discovery Trio which allows you to sample different fragrances. You pick three different fragrances to sample for $16 (shipping included). We will email you a code for $16 which can be applied to your next full-sized purchase. Each fragrance sample in the Discovery Trio is 0.43 ounces.

Can I put my candle in the microwave to melt the remaining wax?

We do not recommend you put your candle in the microwave. At the bottom of the cotton wick is a metal base to keep it in place. Metal and microwaves are not friends.

Why has my wax turned yellow?

Natural ingredients in our fragrances can cause candle wax to oxidize. This does not affect the fragrance integrity or the burning experience.

Why is the wick off center?

If you notice your wick is off center, the candle may burn unevenly and form soot on the side of the glass. This can pose a safety hazard if the glass gets too hot when the flame nears the side of the vessel. In this case, extinguish the candle immediately and use a wick dipper or tweezer to re-center the wick. Sink the wick dipper or tweezer down into the melted wax about 1/2" and gently push the wick towards the center. Never pull on the wick as you could pull the wick completely out of the candle. Let the wax harden before relighting the candle.

What kind of wicks does LAFCO use?

LAFCO uses 100% cotton wicks. The cotton wick is critical to creating a candle that burns clean and properly. We choose 100% cotton wicks because they do not release harmful chemicals and/or metals into your breathing air. Our wicks are made of braided cotton fibers which encourages a slow and consistent burn for long lasting home fragrance. We never use metal or other synthetic materials in any of our wick.

How long do LAFCO diffusers last?

Signature Reed Diffusers 15 fl oz last up to 1 year. Classic Reed Diffusers 6 fl oz last up to 4 months. Reed Diffuser Refill 8.4 fl oz last up to 6 months. The number of reeds inserted into the bottle and the number of times the reeds are flipped will affect the longevity and strength of the fragrance.

What are some tips to using a LAFCO diffuser?

Place the diffuser glass vessel on a non-porous surface. When flipping the reeds, ensure that no oil leaks or drips. If the diffuser oil spills, the spill must be cleaned immediately. Oils and resins can cause damage to finishes and fabrics. Do not consume the diffuser oil and do not let it splash onto your eyes. The solution is not meant for use on skin. Upon skin contact, wash with soap and water immediately. Keep away from children and pets. The reed diffuser oil is not developed for use in water-based aromatherapy diffusers of humidifiers and can damage your devices. Keep the diffusers away from direct sunlight and from heat sources to prevent the reeds from drying out prematurely.

How fragrant are LAFCO diffusers?

The Signature Reed Diffuser 15 fl oz comes with 16 reeds; the Classic Reed Diffuser 6 fl oz comes with 8 reeds. The best way to regulate the concentration of the fragrance is by adding or removing reeds. We recommend 6 to 8 reeds for normal sized rooms and up to all 16 reeds in the Signature Reed Diffuser for extra-large spaces. To increase the intensity of the scent, carefully flip the reeds for a fragrance boost. Use caution when doing this as the liquid can cause damage to finishes and fabrics.

What should I do when the diffuser is finished? Can I repurpose the vessel?

We love to see our customers practice sustainable living. Refill your vessel with more fragrance (diffuser refills 8 fl oz are sold on our website and at select retailers where LAFCO diffusers are sold). The vessels can also be repurposed in many ways.

My diffuser is stuck on my table/surface/furniture. What do I do? 

Do not pull the glass away from the surface. Instead, take a natural oil (i.e. mineral oil) and use a paintbrush to push the oil in around the bottom of the diffuser vessel. The oil will loosen the vessel from the surface. You may have to repeat the process. Once the diffuser glass is separated from the surface, thoroughly clean the surface.

Does LAFCO sell diffuser refills?

We offer Diffuser Refill 8.4 fl oz options for all reed diffuser fragrances.

What are the ingredients in LAFCO reed diffusers?

Our reed diffuser formula is simple: highly concentrated essential oil-based fragrances, carrier oils and natural wood reeds. Our fragrance blends are free of dyes, propellants and other synthetic ingredients to deliver a natural and true scent.

What is the best way to dispose of the diffuser oil once it is finished?

Discard the remnant diffuser oil in the trash.  Diffuser oil spills should be absorbed with cloth or paper towel and disposed of in the trash according to local regulations.  

How long do LAFCO room mists last?

Room Mist 4 fl oz last up to 750 spritzes. A single spray of room mist can fill an average sized room. Each spray provides between 1 – 2 hours of lasting fragrance.

What are some tips for using LAFCO room mist?

Our room mists are versatile – they can be used to create instant ambiance in any room, office and even the car. A single spray of room mist can fill an average sized room. Each spray provides between 1 – 2 hours of lasting fragrance. Use additional sprays if you desire a stronger fragrance. LAFCO room mist should be sprayed into the air as high as possible to allow the fragrance to disperse. Avoid using on furniture because some mists may exhibit color. Store the room mist away from extreme heat and direct sunlight. Always keep room mists out of reach from children and pets. Avoid contact with eyes.

What are the ingredients in LAFCO room mists?

LAFCO Room Mist 4 fl oz contain water, alcohol, emulsifiers and essential oil-based fragrances. The room mist is free of dyes and propellants to ensure a genuinely pure and natural experience.

Are the room mists safe to use on upholstery?

Avoid using on furniture; some room mists may exhibit color.

Do LAFCO bar soaps contain palm oil?

Palm oil, a product that has a devastating impact on the environment, will never be found in LAFCO products.

What are some tips for using LAFCO bar soap?

Store LAFCO bar soap on a surface that doesn’t retain water and encourages air flow (like a soap dish). Use a washcloth or loofah to generate more lather. Super fatted with argan oil, a process that provides superior moisturizing and emollient qualities, LAFCO bar soaps are rich enough to use as shaving cream.

Why does my bar soap appear moist in the packaging?

Contact LAFCO customer service at WEBORDER@LAFCO.COM or call toll free at and you will receive a return authorization (RA) number from a customer service specialist.

If the soaps are natural, what are the chemical-like names in the ingredients?

LAFCO bar soaps are completely natural and do not have chemical preservatives. Our bar soap is made in Europe, where legislation requires all ingredients in natural fragrances to be listed. For example, some of our soaps contain Coumarin (naturally found in tonka, vanilla and cinnamon) or Eugenol (clove essential oil).

Why does the bar soap feel like it is not rinsing properly?

LAFCO bar soap has an olive oil base, but it is “superfatted” with argan oil. The term superfatting refers to the addition of extra oil to the soap recipe during milling. Superfatting increases the moisturizing qualities of the soap, making it more beneficial to the skin. The argan oil remains after rinsing for ultimate hydration, which may feel as though the soap is not rinsing properly.

Where are LAFCO bar soaps made?

LAFCO bar soaps are crafted in Portugal at a family-owned, artisanal soap facility.

What are the ingredients in LAFCO bar soaps?

The full ingredient list for LAFCO bar soaps can be found on each product page. All LAFCO bar soaps are hypoallergenic, free of palm oil, sulfates, parabens and other synthetic ingredients. They each contain olive oil, coconut oil, argan oil, essential oil-based fragrances, glycerin.

Where are LAFCO liquid soaps made?

LAFCO liquid soaps are crafted in Italy at a family-owned, eco-certified, manufacturing facility.

Can I use LAFCO liquid soap on my body?

LAFCO liquid soaps are designed to be used anywhere on the body, including your face.

Why is my liquid soap very runny?

Due to the natural formulation of LAFCO liquid soap, there are no synthetic thickeners or ingredients.

My liquid soap does not bubble, is it cleaning my skin?

LAFCO liquid soap is made from natural ingredients and not from synthetic detergents. It will lather like a bar soap and not bubble or foam. We do not add bubbling agents to our formula because they are synthetic and can dry out skin.

What are the ingredients in LAFCO liquid soaps?

The full ingredient list for LAFCO liquid soaps can be found on each product page. All LAFCO liquid soaps are hypoallergenic, free of sulfates, parabens, dyes, propellants and other synthetic ingredients. They each contain coconut oil, olive oil, aloe, castor oil, argan oil, essential oil-based fragrances, hydrolyzed rice protein and lactic acid.

Where are LAFCO hand creams made?

LAFCO hand creams are crafted in Italy at a family-owned, eco-certified, manufacturing facility.

Why does LAFCO hand cream feel different than other brands?

LAFCO hand cream is made without silicone. Silicone provides a silky quality and can clog pores and give a false sensation of moisture. We use natural oils which are rapidly absorbed into the skin.

Are LAFCO hand creams safe for sensitive skin?

LAFCO hand cream is hypoallergenic, free of dyes, propellants, silicones, parabens and other synthetic ingredients.

Can I use LAFCO hand cream all over my body?

LAFCO hand creams are hypoallergenic and can be used for hand and body.

What are the in LAFCO hand creams?

The full ingredient list for LAFCO hand creams can be found on each product page. All LAFCO hand creams are hypoallergenic, free of dyes, propellants, silicones, parabens and other synthetic ingredients. They each contain cotton seed oil, shea butter, olive oil, jojoba oil, hydrolyzed rice protein, essential oil-based fragrances, hydrolyzed wheat protein and lactic acid.

Can I change my order once it has been placed? 

We cannot add onto an order once it has been placed due to the pending charge that was approved for the order. We can only change the items if it is an even replacement for the same charge. We can, however, remove items from an order and refund for those items. We are happy to make the permitted adjustments to your order if your order has not already shipped. Shipments are usually processed within 24-48 hours of receiving your order. Email or call us toll free at 800.362.3677 immediately with your change request as soon as possible.

What do I do if the product I want is out of stock?

In the event that a LAFCO product is out of stock, please email us at info@lafco.com or call us toll free at 800.362.3677 for an anticipated restock date.

Can I track my order?

Once your order has shipped, you will receive an email with tracking information. If you do not receive this information, please contact us at WEBORDER@LAFCO.COM or call toll free at 800.362.3677

Does LAFCO charge sales tax?

Required taxes are applied at check-out according to the city/state of the shipping address.

Is my information secure online?

All personal information is secure on LAFCO’s website. We use SSL (Secure Socket Layer) encryption to ensure the safety of your data. Additionally, we process and store your information in compliance with all PCI security standards.

What payment methods does LAFCO accept?

LAFCO accepts the following major credit cards: American Express, Visa, Mastercard and Paypal. Once the order has been placed, we are unable to change the method of payment. For additional payment questions, please contact us at info@lafco.com or call toll free at 800.362.3677

Can I send LAFCO products as a gift?

All LAFCO products can be sent as a gift. We will gift wrap your order and enclose a gift receipt. If you would like to leave a gift note, check the box below your cart items before clicking “checkout.” If you need help finding the perfect gift, browse our best sellers or contact us at 800.362.3677.

Does LAFCO offer gift cards?

LAFCO offers electronic gift cards for use on our website only. Please include your recipient’s email address at checkout if you would like the gift card sent directly to their inbox. Personalized e-gift notes are also available at checkout.

How will my web order ship?

All LAFCO web orders will deliver via UPS. All orders $300+ must be signed for at delivery.

Does LAFCO ship internationally?

At this time, LAFCO online orders can only be shipped within the United States. For international requests (including Puerto Rico, Alaska and Hawaii), please contact customer service at info@lafco.com or call toll free at 800.362.3677 and someone will take your order and provide shipping quotes.

How long does it take for my order to deliver?

Orders are processed Monday through Friday. All orders take up to two business days to ship. Orders placed after 9 AM EST will be processed the following business day. UPS Ground shipping may take up to 7 business days to deliver.

Are expedited shipping options available?

The following shipping options are available: UPS Ground 3 Day Select 2nd Day Air Next Day Air (Saturday and Sunday delivery are not available)

What are the shipping costs?

Flat rate shipping: $10 flat rate UPS Ground Shipping for orders under $49.99 $12 flat rate UPS Ground shipping for orders $50.00 - $99.99 Free UPS Ground Shipping on all orders over $100 (excluding Alaska, Hawaii)

What is your return policy?

LAFCO will exchange or provide a refund for unopened, unused or damaged/defective products within 15 days of receipt. Sales receipt required.

How can I return an online purchase?

Contact LAFCO customer service at or call toll free at 800.362.3677 and you will receive a return authorization (RA) number from a customer service specialist.

Can I make an exchange?

Contact LAFCO customer service at or call toll free at 800.362.3677 and you will receive a return authorization (RA) number from a customer service specialist.

How long does it take to process a return?

Please expect up to 3 weeks for your return to be fully processed.

Do I need to create an account to make a purchase?

To make a purchase, you do not need a LAFCO account. You can check out as a guest.

How can I reset my password?

After logging in to your LAFCO profile, you can edit your information in ‘Basic Information’ under ‘My Account.’ If you forget your password, select ‘Forgot Password’ at login, and a reset email will be sent to the email associated with your LAFCO account.

What are LAFCO Rewards?

LAFCO Rewards is a tiered program that lets you earn points on all merchandise purchases which can be redeemed for rewards.

Where can I access my LAFCO Rewards?

After logging in to your LAFCO account, ‘My LAFCO Rewards’ is found under ‘My Account.’

Does joining the LAFCO Rewards program get me anything?

Upon joining the LAFCO Rewards program, you earn 250 points just for signing up.

Does LAFCO have a program for interior designers?

If you are an interior designer interested in partnering with LAFCO, please click HERE.

Does LAFCO offer promotions?

LAFCO offers promotions periodically. Sign up for our newsletter to stay informed on upcoming promotions.

Why is my promo code not working?

The promo code may have been associated with a limited time offer. Please check the offer terms and conditions. Only one promo code can be used per order and cannot be combined with other offers. The promo code may have been entered incorrectly. If you continue to encounter issues with your promo code, please contact us at info@lafco.com or call toll free at 800.362.3677

Where is my Discovery Trio $16 credit?

Once place an order for the Discovery Trio, you will receive an email with a $16 credit in the form of a discount code. This code can only be applied to full priced items.

Where can I buy LAFCO products?

LAFCO products are sold at retailers across the United States. Please use our ‘Store Locator’ to find a retailer near you.

How can I become a wholesale partner?

If you are interested in carrying LAFCO New York products in your store, please fill out and submit our wholesale partner form accessed in our Partner Portal. A member of the LAFCO sales team will contact you once we have reviewed your submission.

What is LAFCO?

LAFCO New York is a fragrance company that specializes in home fragrance and body care. We strive to deliver a natural, sustainable, and guilt-free experience. From environmental concerns to our very own health, we understand the value in quality goods and experiences. We embody those values by using ethically sourced ingredients, sustainable manufacturing processes and environmentally friendly practices. We hope our products evoke a soothing, invigorating, meditative and inspiring sensory response.

Does LAFCO use natural fragrance and essential oils?

We use refined and essential oil-based fragrances to deliver a natural and true scent. Our fragrance blends are free of dyes, propellants and other synthetic ingredients. The highly concentrated quality of our fragrances provides a long-lasting scent.

Are LAFCO products vegan?

LAFCO products are vegan. We abstain from the use of animal products, which by way of agriculture and processing add to air and water pollution.

Does LAFCO test on animals?

LAFCO does not test on animals. All LAFCO body care products are tested on humans ONLY and are hypoallergenic. We care about our earth and the creatures on it.

Are LAFCO products gluten free?

Some of our body care products contain hydrolyzed wheat protein. During the manufacturing process, wheat starch is converted to wheat protein which results in the removal of gluten.

Can I return my used vessels to LAFCO to be recycled?

We don’t refill vessels that have been used due to our strict quality and safety standards. However, there are a myriad of ways your glass vessels can be repurposed. READ MORE [LINK TO BLOG] Our vessels are made of 100% glass. If you do not want to repurpose your vessels, you can recycle them in accordance with your local recycling programs.  

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