Returns & Shipping

Returns

How do I start a return?

We’re happy to offer a credit or exchange for unopened and unused items. Just return your order within 15 days of the purchase date and include a receipt.

Step 1: Contact us for a return authorization number (RA#)

Email [email protected] or contact our customer service department at 800.362.3677 (Monday-Thursday 9:00 AM-5:30 PM EST or Friday 9:00 AM-2:00 PM EST)


Step 2: Send your return

Write your RA# on your original packing slip or receipt, as well as on the outside of the shipping box.

Add a note requesting an exchange or merchandise credit.

Send your return to the following address using UPS, FEDEX, or the United States Postal Service:

LAFCO New York
ATTN: Returns
276 Greenpoint Avenue
Building 9, floor 2
Brooklyn, NY 11222

Refunds

How do I request a refund?

Your return may qualify for a credit or exchange, but we will gladly consider a request for a refund on a case-by-case basis. Please contact our customer service department at 800.362.3677.

Please note: We are aware of non-authorized parties selling counterfeit LAFCO products on Amazon® and are actively working to resolve this. If you have purchased a product from a non-authorized reseller on Amazon®, you will not qualify for a credit, exchange, or refund. Please use caution in purchasing counterfeit LAFCO products, as they could be harmful. 

I didn’t receive my package. What should I do?

We’re sorry to hear that. If your package is missing or stolen, contact UPS, our designated carrier, at 1.800.742.5877. Once UPS records a package as “delivered,” LAFCO is no longer responsible for that package. However, if you still cannot find your package, please let us know. We actively monitor claims of lost, missing, incorrect, and damaged items and are committed to maintaining a positive shopping experience.

Shipping

How long will it take for my order to arrive?

Orders ship from Brooklyn, New York and are processed Monday through Friday. Orders placed after 8 AM EST will be processed the next business day. Orders generally take 24-48 business hours to complete but may take up to 7 days around major holidays, including:
  • New Year’s Day
  • MLK Jr Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Does LAFCO ship to PO boxes?

Unfortunately, no. We only ship to street addresses.

Why is shipping restricted on my item(s)?

US DOT regulations state that orders containing hand sanitizers or home fragrance mists must be shipped via Standard UPS Ground. Unfortunately, these restricted products cannot be shipped to Hawaii or Alaska.

Does my order require a signature?

Only orders $500+ require a signature at delivery.

How will my order be shipped?

  • UPS Surepost
  • UPS Ground
  • 3-Day Select
  • 2-Day Air
  • Next Day Air (Saturday and Sunday delivery are not available)

All LAFCO orders are shipped using UPS.

How much does shipping cost?

Orders up to $84.99 ship for a flat rate of $10. Orders $85+ ship free.*

*Free ground shipping promotions exclude Alaska and Hawaii and ship via UPS ground unless otherwise specified. Please allow 7-10 days for delivery. Contact our customer service department at 1.800.362.3677 for orders shipping to Puerto Rico.

Does LAFCO ship across the U.S.?

Yes, we ship to all 50 states and Puerto Rico.

Does LAFCO ship internationally?

Currently, we only ship to Canada. Please call our customer service department at 800.362.3677 if you’d like your order shipped to Canada.

Please note: Shipping times and charges depend on location, time of year, and package weight. All international packages may be subject to customs, duties, or other fees calculated by that country. Shoppers are responsible for paying local importer duties and any other fees.