LAFCO New York: LAFCO Rewards

FAQ

How do I sign up?

Click join now at the top of this page. Avid LAFCO shopper? Create an account with the email address you used at checkout. You’ll get points for purchases made up to 12 months prior.

How do I earn points?

Make a purchase or complete an activity (e.g. leave a review, share a post, or follow us on Instagram, Pinterest, or TikTok).

How do I use my points towards purchases?

Can I combine loyalty points with other offers?

Yes, with some exceptions—which are shared in our disclaimers.

As a new rewards member, can I earn points on previous purchases?

Yes, you’ll earn points for purchases made in the last 12 months (calculated from the time you create an account). Just make sure to sign up with the email address you used at checkout.

What happens to my points if I make a return?

Your points will show up in your account 30 days after a return.

How do I check my points balance?

Do points expire?

Yes, points expire 365 days after the purchase or activity was completed.

I’ve made purchases in the past but I don’t see any available points in my account. Why is that?

Here are the most common reasons why:
(1) You weren’t logged in to your account when you made a purchase.
(2) You recently made a purchase. Points appear in your account 30 days after you place an order (this gives you time to make any returns).
(3) You made a purchase using a different email address at checkout.

I didn’t receive loyalty points for my review. Why is that?

We offer loyalty points to our “verified buyers,” which means completing the automatic review request email sent to you 14 days after your order ships. Please note that reviews submitted directly on our site won’t earn points.

How long does my VIP status last?

Your status is active for a year—starting from the day you join. For example, if you become a Townhouse member on January 1, 2025, you will stay in that tier until January 1, 2026. Tiers are calculated on a rolling 12-month basis (your status is based on your purchase history).

I’m in a new tier. Why am I not seeing my perks?

There is a 30-day “waiting period” that starts once you change tiers (giving you time to make any returns). If you don’t see your perks after 30 days, make sure you’re logged in to your account.

Why do my points look different?

June 14, 2023 we relaunched our rewards program. Point value is now $1 = 1 point instead of $1 = 10 points. Customers in our program prior to this date have had their points recalculated to reflect this adjustment. No points were lost during this conversion.

I still need help.

We’d be happy to answer your questions. Reach out to info@lafco.com or call us at 800-362-3677.